Terms of service
✅ Eligibility
✔️ You must be 18 or older to place an order
⏳ Production Time
✔️ Making the plush takes 3-6 weeks
📏 Size & Colors
✔️ Plush toys are usually 30-40 cm tall ✔️ Colors will be as close as possible to your reference, but may not be exact. Fabric availability varies
🚫 No Refunds
✔️ Since these are custom-made plushies, no refunds are available
❌ Right to Refuse Orders
✔️ We reserve the right to refuse or cancel an order at any time
🖼️ Reference Images Only
✔️ We only work from reference pictures. We do not rely on verbal descriptions or imagination
💰 Pricing & Delivery
✔️ Prices vary depending on the plush design ✔️ We do not guarantee delivery by a specific date ✔️ International delivery may take up to 60 days—please order in advance if you need it by a certain time.
🚚 In the absence of feedback within 72 hours, the item will be considered approved and shipped to the client.
🛡️ Product Safety
- Plush toys are intended for decoration only
- When used by children - only under adult supervision and responsibility
- May include small parts and internal armature
🧼 Product Care
- DO NOT machine wash
- Hand wash gently or dry clean only
- After washing, Minky fabric and artificial fur may become stiff
⚖️ Legal Terms
- By placing an order, you agree to all stated terms
- If you do not agree with the terms, do not place an order
- Fluffysouls reserves the right to interpret unclear references
🖥️ Monitor and Color Display
Different monitors have different color settings,